Managing app reviews in the Shoplazza App Store
After a merchant installs your app, they can leave a review for it. Positive reviews can encourage merchants to use your app and increase the numbers of installs. If your app is listed on the Shoplazza App Store, positive reviews can improve its ranking in search results and increase exposure on the homepage. Reviews are also a critical way to gain visibility and build trust with merchants.
When a merchant leaves a review for your app, they rate it on a scale of 1 to 5 and may also include a comment. To leave a review, the app must be installed in the merchant’s store. If a merchant uninstalls the app, they will no longer be able to submit a new review but can still update any existing reviews written prior to uninstallation.
How to Ask for an App Review
You can request merchants to leave reviews as long as you don’t incentivize them to leave a positive review. Use neutral, professional language and avoid attaching reviews to promotions or offers. For example:
"We value feedback! It helps us make our product better and keeps us energized. Let us know how we’re doing."
To effectively ask for app reviews, follow these practices:
- Include in-product messaging where it makes sense: Avoid placing content in a location that blocks scrolling or inhibits a workflow. This might make merchants feel like they have to leave a review to continue using the app.
- Ask for reviews following a support interaction: Merchants who have experienced great support may be more inclined to leave a review, as they appreciate the effort you’ve invested in helping them.
- Allow merchants to say no to review request: Giving merchants the option to decline review requests shows respect and ensures they don’t feel pressured.
You can include a link to the reviews section of your app listing page by adding ##reviewList to the end of your app listing URL:
https://shoplazza.app/detail/{your-app-id}/#reviewList
Managing Negative Reviews
Negative reviews can provide valuable insights into potential issues with your app. They also present opportunities to demonstrate excellent support and show your commitment to improvement. Merchants will value thoughtful and constructive responses to their concerns.
If a merchant leaves a negative review due to a bug or other issue, use this as a chance to engage with them and resolve the problem.