Merchants are advised to contact the app developer directly for any issues they encounter with third-party apps. You need to include your contact information in each app listing on the Shoplazza App Store. Shoplazza isn't responsible for providing support for your application.
To maintain customer satisfaction, you must respond to customer support inquiries within two business days. Failure to provide adequate support for your app might result in:
- Negative reviews
- Reduced installation rates
- Removal from the Shoplazza App Store.
To make sure your merchants have consistent support, you can:
- Schedule three to four inbox check-ins throughout the day to respond promptly to inquiries.
- Provide a website, documentation, or FAQ page for your app to address common questions.
- Use a platform like
ZendeskorIntercomto answer questions and troubleshooting.